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Refund Policy

Have A Test Run Before Buying

One of the amazing facts of ThemeDev is, all our products have a live demo so that you (our customers) can check what you are purchasing. We advise you to carefully learn about the available features and functions to investigate our plugins. You can also investigate our plugins and ask questions via live chat, social media, or blogs. Our expert and professional technical engineers are always available to answer any questions related to our products. You are even allowed to contact us via email at [email protected]

Key Points About Refund Policy

  • If our product/plugin does not work or has an issue with its functionality, then our technical team will review the issue, and IF we fail to fix the bug/issue within 7 working days, we will happily refund 100% of your money.
  • To get your refund, you must claim the refund with valid grounds (abiding by all other refund policies mentioned on this page) within the first 30 days of your purchase. No refund requests will be entertained after this period.
  • You must share the required access to your website in case we need that to solve/reproduce/investigate the issue.
  • Refunds are not applicable for discounted products, upgrades, or subscription renewals. If our products (existing features) don't work properly and we fail to solve that in 7 working days, we'll refund you as soon as possible.
  • We may refuse to refund those customers who misuse or misbehave with our products and services.
  • You must let us try to resolve the issue and cooperate with us in the entire process.
  • As soon as we grant you the refund, you must deactivate and uninstall the product from your website.
  • We are not responsible for any technical issues related to third-party plugins, themes, software, or products, so you will not be eligible to seek refunds for those issues.
  • Before purchasing products, follow up on all the necessary information given on this page. If you miss any important info and ask for a refund due to ignorance, the refund request may not be granted.

Acceptance of This Policy

You should carefully read the refund policy and other information about our products before making a purchase. This demonstrates your understanding of the policy, terms and conditions. Before placing an order, accept these. If you disagree with the terms and conditions, we ask that you refrain from placing an order with us.

You qualify for a refund if any of the aforementioned requirements are satisfied. Contact us at [email protected], and we'll get back to you in three business days.

This refund policy page is last updated on 25th June 2024.
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